Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services
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چکیده
منابع مشابه
Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services
In many services such as primary health care, financial and legal consulting, repair services, hospitality and education, the quality or value provided by the service increases with the time spent with the customer. However, longer service times (slower service rates) result in longer waits for customers. We term such services, in which the interaction between quality and speed is critical, as ...
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23. Stent, G.S. (1972). Prematurity and uniqueness in scientific discovery. Sci. Am. 227, 84–93. 24. Mirsky, A.E., and Pollister, A.W. (1946). Chromosin, a desoyribose nucleoprotein complex of the cell nucleus. J. Gen. Physiol. 30, 117–148. 25. Boivin, A. (1947). Directed mutation in colon bacilli, by an inducing principle of desoxyribonucleic nature: Its meaning for the general biochemistry of...
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ژورنال
عنوان ژورنال: Management Science
سال: 2011
ISSN: 0025-1909,1526-5501
DOI: 10.1287/mnsc.1100.1250